Maximus Commitment to Privacy

Thank you for visiting the Maximus Child Support Mobile Application (or “App”) operated by Maximus Human Services, Inc. (“Maximus”) for the Illinois Department of Healthcare and Family Services (HFS), Division of Child Support Services (DCSS). This App is designed for our customers who currently have a support order under modification review. This App serves as a convenient, self-service option to help you stay up to date on your case information. This privacy notice governs your use of the App. Please read this document carefully before you access and use the App.

Confidentiality is a top priority at Maximus. We are committed to ensuring the security and confidentiality of your information. Maximus respects your privacy and we have developed the following privacy notice to demonstrate our commitment to you.

This privacy notice applies to:

Information we collect about you
How we use the information
Choices you have about how we collect and use your information

This privacy notice does not apply to:

Privacy practices associated with any activities done outside your use of this App
Applications other than this application
Products and services not available or enabled through the App

Information We Collect

In order to use some of the App’s features, you may be asked to provide personal information. Maximus does not collect any personal information about you through this App unless you provide that information voluntarily.

You provide personal information voluntarily when you use this App. We clearly identify data you must provide so we can deliver the services or information you have requested. Maximus may ask that you provide or verify the following personal information; the list is not exhaustive:

First name
Last name
Recipient Identification Number (RIN)
Email address

During your visit to the App, you may complete a transaction such as checking the status of your case. The information, including personal information, volunteered by you in completing the transaction is used by Maximus to operate the Child Support Program, which includes the provision of goods, services, and information.

Maximus maintains policies that protect the confidentiality of personal information obtained in the course of its regular business functions. Maximus privacy policies impose a number of standards to guard the confidentiality, prohibit the unlawful disclosure, and limit access to personal information (such as Social Security Numbers). Maximus safeguards personal information by having physical, technical, and administrative safeguards in place.

How We Use and Share the Information Collected

Choosing to provide personal information to Maximus, whether we request it or not, constitutes consent to the collection and sharing of the information with the DCSS/State Child Support Agencies for the reasons you shared the information with Maximus.

Except as we state below or as otherwise authorized by law, Maximus will only collect or disclose personal information collected through this App if you have agreed to the collection or disclosure of that personal information. Maximus may collect or disclose personal information without your agreement if it is:

necessary to perform our statutory duties as authorized by law, or authorized by state or federal statute or regulation
to comply with valid legal process such as a search warrant, subpoena or court order

Maximus may also disclose personal information to federal or state law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to Maximus information technology assets.

Maximus may disclose personal information to its agents, affiliates, and subcontractors to allow them to perform certain functions relating to your enrollment.

Maximus does not share your personal information with unaffiliated third parties. We may use your information to improve the content, navigation, and efficiency of the App.

In order to make our App better for you, we may use and share with others aggregated or anonymous (not personally identifiable) information that we have collected based on usage data, surveys, or statistical information that we have compiled about our users.

Information We Retain

Maximus retains the information collected through this App, including personal information that you submit by enrolling, as required by our contract with the Illinois Department of Child Support Services. To find out more about the rules for retaining your information, please mail your questions to the contact information provided below.

Device and Carrier Information

Through your use of the mobile application, we may collect information about your device, such as the device model, name, operating system, or IP address. This information will be retained by Maximus as long as needed and will only be used for the limited purposes stated within this notice.

Cookies and Analytics

Like most applications, we employ "cookies," "Web beacons," and similar devices to help you more efficiently use the application and to track your activities. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card and enables Maximus to record your activities and preferences. It cannot be executed as code or deliver viruses. Cookies created on your computer by using our websites do not contain personally identifiable information and do not compromise your privacy or security. Maximus uses session cookies. Maximus does not allow for the use of persistent cookies. Maximus uses a session cookie, which is erased when your browser is closed. We do not identify individual users or associate your IP address with any other data held. We use analytics to help use understand application traffic.

Opt-Out of Cookies

If you do not want your mobile device to accept cookies, you can modify the cookie option in your mobile device settings. However, some App features or services may not function properly or be accessible without cookies.

“Do Not Track”

"Do Not Track" is a preference you can set in your web browser to let the websites you visit know that you do not want them collecting information about you. The App does not currently respond to a "Do Not Track" or similar signals.

Security

Maximus is strongly committed to protecting personal information collected through this App against unauthorized access, use or disclosure. Maximus limits employee access to personal information collected through this App to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information follow appropriate procedures in connection with any disclosures of personal information.

Maximus uses various technological and procedural security measures in order to protect the personal information we collect through the App from loss, misuse, alteration or destruction. We have documented Information Security & Privacy policies to address data protection. We regularly provide information security and privacy awareness training to our employees. However, you should be aware that, due to the open and unsecured character of the Internet, Maximus cannot be responsible for the security of transmissions of personal information over the Internet. We have prepared a formal incident response plan in case of a data breach.

To protect your communications through the Site, we authenticate, monitor, audit, and encrypt activity. You can tell when the site is secure by looking at the location (URL) field. If the URL begins with https:// (instead of http ://), the document comes from a secure server. This means your personally identifiable information cannot be read or deciphered by unauthorized individuals. This is part of our continuing commitment to protecting your information. Please note, that despite our efforts, no security measures are completely secure. Use of this system constitutes consent to such monitoring and auditing.

Children

Maximus is committed to complying fully with the Children's Online Privacy Protection Act. We're pleased to work with parents and guardians to delete from our records personal information that a child may have disclosed improperly on this mobile application. Maximus appreciates your cooperation with this federally mandated requirement.

Reviewing and Correcting Your Information

We try to keep information about you accurate and current. To change or update any personal information maintained by our program, you may contact Maximus at the phone number below. Personal information maintained by any of our contracts administered on behalf of federal, state or local government entities should be corrected by contacting the customer service department in the individual program. Please refer to the section on “How to Contact Us”

Information Disclaimer

Information provided on this App is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current, and reliable information, Maximus recognized the possibility of human and/or mechanical error. Therefore, Maximus, its employees, officers, and agents make no representations as to the accuracy, completeness, currency, or suitability of the information provided by this App and deny any expressed or implied warranty as to the same.

Changes to this Privacy Notice

We will occasionally update this privacy notice. When we do, we will revise the "last updated" date at the top of the privacy notice. Please check the App from time to time for the most current version of our privacy notice. Your continued use of the App after we have notified you of changes as described above constitutes your acceptance of the changes.

How to Contact US

If you have any questions or concerns about reviewing and correcting your Information, please contact us by:

Maximus Customer Services: Toll-free phone number: 1-888-245-1938

If you have any questions or concerns about our privacy notice, please contact us by:

Email:
PrivacyOfficial@maximus.com

Mail:
Maximus Privacy Official Office
1891 Metro Center Drive
Reston, VA 20190 USA